Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site.

Return / Refund Policy

Returns and exchanges are accepted within 14 days of the receipt of the merchandise. A full refund or exchange will be given if the merchandise is found to be damaged, defective, or not as described in the auction. Returns for any other reason will get a refund minus the cost that was incurred by TUFFmailers to ship the item. Before making a return, the buyer must contact TUFFmailers via Email in order to obtain a return approval number, or the return will not be accepted. .

Shipping Information

Shipments will be sent via the United States Postal Service, UPS Ground, or UPS SurePost.  To help keep our prices low we will ship your product via the most affordable method of the three which is determined by our “rate shop” calculator which determines our shipping cost based on the size and weight of the package, the delivery zone, and whether the delivery is to a commercial or residential address.  Generally, but not always, packages being shipped to a commercial address or packages weighing over 9 lbs will ship via UPS Ground.  Residential packages weighing less than 9 lbs will usually be delivered by USPS.

Because your package may be delivered by either UPS or USPS please provide your physical shipping address, and if you have a PO Box for USPS shipments then please provide that with your shipping address as well.

No matter what delivery method we use, you can be assured that we will ship your order out as quickly as possible.  We ship all in stock orders the same business day as long as the order is received by 3pm CST.  Any orders received after 3pm CST will ship the following business day.  Please keep in mind that any orders made after 3pm CST on Friday will not ship out until the following Monday. 

The map below shows the delivery estimates for UPS Ground and UPS Surepost Shipments.  This is just for reference if your package does ship via UPS Ground or UPS Surepost.  If your order ships via USPS then your order will be delivered anywhere between 1 to 5 business days depending on the delivery distance from our location in Springdale, Arkansas.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.